Hewlett Packard's Trade-In Program through Market Velocity, Inc.

Program overview

Trade-in proof-of-ownership requirements

Program rules and requirements

• The HP Standard Trade-In Program is available to end-users and authorized HP Resellers in the U.S. and Canada, only.
• If an HP authorized reseller is accepting these Terms and Conditions, the reseller is responsible for complying with all program requirements even if the end-user is designated to receive the trade-in Cash Back amount.
• HP and Market Velocity reserve the right to request additional information from the end-user customer and/or HP authorized reseller at our discretion.
• HP is not responsible for late, lost, stolen, misdirected, illegible, incomplete or postage-due claims/requests or for any printing, human, fax, computer or other errors. Nonconforming submissions will not be acknowledged or processed.
• All documentation submitted for this program becomes the property of HP and will not be returned.
• This offer not transferable.
• All decisions by HP and MVI are final.

Combining with special pricing or other promotions

Program steps and timing

1. To receive a trade-in value quote, select "Get a Free Quote" from the left navigation bar.
2. Provide basic information on your trade-in product, including product category, manufacturer, model, condition and your zip code as requested. If your product has a trade-in value, you will receive a quote for the trade-in value of your trade-in products instantaneously. If your product does not have a trade-in value you may select Recycle or Donate for additional disposition options for your product.
3. Read these terms and conditions in their entirety and select "Accept/Proceed to Next Phase" at the bottom of the terms and conditions page.
4. To complete your trade you will be required to register or login (if you are already registered).
5. MVI will provide you a Quote number on the HP Trade-In Confirmation page and via an HP Trade-In Confirmation email. Your trade-In quote is good for 30 days from the date of this trade-in confirmation.
6. Within one business day the shipping instructions with the shipping label/placard will be provided to you. For a limited time, fees for shipping and handling within the continental US are included as part of the standard HP Trade-In Program offer for all trades totaling 20 units or less, excluding plotters, copiers, and high-end storage products. This offer is limited to one (1) trade, per customer, in a thirty (30) day period. Some or all of the shipping and handling fees may be deducted from the trade-in value for customers who trade over 20 units and/or are located outside the continental US.
7. Pack your product(s) safely and ship them to MVI following the shipping instructions and using the prepaid, pre-addressed shipping label/placard for each item you are trading. You have 30 days from the trade-in confirmation date to ship your trade-in. MVI will provide a "product received" email when your trade-in arrives.
8. Use the most convenient purchasing option(s) to buy new HP products and fax your proof-of-purchase to 770-925-9064. Purchases of new equipment must be made either 30 days prior to or 30 days following the date you receive your Trade-In Confirmation email with your assigned Quote number. Your proof of purchase must be received by MVI within 30 days of that same date.
9. All checks are mailed via U.S. Postal Service to the address designated in your transaction. Checks will be mailed within 45 days from the time you ship your product. If you have not received your check please contact customer service.

Trade-in pickup and delivery

• If applicable, Market Velocity strongly recommends that you back up your data and then erase the data from your trade-in product's hard drive. Any files or data left on your system may be accessible to others if the data is not erased. As of 10/01/03, a freeware tool that may assist you in erasing your data can be found at http://www.pcinspector.de/emaxx/uk/welcome.htm.
• The trade-in products must be located in the U.S or Canada.
• You are responsible for the de-installation and packaging of the trade-in product(s). HP may or may not provide packing materials and pay for shipping depending on the product being traded. Details on packaging and shipping will be provided with your trade-in quote.
• If applicable, when packaging your device, be sure to include your operating system software on CD or diskette, the Certificate of Authenticity, end-user license agreement, and manuals. If your system originally was shipped with a restore CD, each of the above items will be on the restore CD, and not packaged separately. Please include any documentation and accessories that originally was shipped with your device. These items could include: warranty cards, keyboard, mouse and connection cables. Failure to include these items will impact the value of your trade. If you do not have these items, please contact customer service for further assistance.
• Once your trade-in product is shipped, Market Velocity cannot, and does not guarantee, that it will be able to honor any request for return of the product and/or any data or information contained in such product.

Receipt and validation of trade-ins by MVI

• Market Velocity will send you a trade-in Cash Back check for your product based on the used value it assigns to your product taking into account the product's present condition. You must state your trade-in product's condition accurately and to the best of your ability based on the guidelines posted on this site (click here to view Determining Values). Market Velocity will perform an inspection upon receipt of your product. If the product's condition differs materially from that which you described, Market Velocity reserves the right to re-price your trade-in using the same condition parameters originally available to you.
• The trade-in products must be shipped within the timeframe as set forth above and must be "Complete". "Complete" means that the trade-in products will include, at a minimum, all hardware, software and component parts and copies of all applicable license(s) needed for the trade-in products to operate, and as described by you in the quote process. If trade-in products are not delivered to MVI within the timeframe as set forth above, or are not delivered to MVI "Complete", MVI reserves the right to recalculate the trade-in value or return the trade-in product, if possible. In most cases, it is not possible to return the product. If the product is returned, you will be responsible for any and all associated shipping costs.
• MVI's packing and shipping recommendations should be followed in order to avoid possible damage or loss. If you follow the packing guidelines and instructions, the product should arrive in the same condition as when it left your site. If the product is damaged during shipping and there is visible damage to the packing materials (box is dented, ripped, smashed, etc.), Market Velocity will take responsibility for resolving any claims with the courier. If the packing is in tact, but the product is not in the condition stated by you in the quote process, Market Velocity will contact you directly to discuss the product's condition and recalculate the trade-in value. If your trade-in product(s) were received and through the inspection process, it was determined that the product condition was misrepresented by you, and there is no trade value (click here to view Determining Values), Market Velocity reserves the right to charge you a recycling fee for the disposition of this product. If the product can be returned to you, you will be responsible for any and all associated shipping costs. If you are returning multiple products, please package them separately using the appropriate shipping label for each product being returned.
• MVI shall not be responsible for the loss, safekeeping, or maintenance in confidence of any data resident on the trade-in products.
• The trade-in product number, model number, its configuration and condition must match what was provided to MVI according to the Program instructions. If they do not match, MVI reserves the right to recalculate the trade-in value or return the trade-in product, if possible. If the product is returned, you will be responsible for any and all associated shipping costs.
• You warrant that the trade-in products are free of any liens or encumbrances, including third-party software which may not be transferred or for which royalties are due. You also shall indemnify MVI from all claims or losses sustained by MVI as a result of any breach of this warranty.
• Risk of loss for the trade-in products shall remain with the end-user or HP authorized reseller (as determined between end-user and HP authorized reseller) until delivery of the same to MVI's designated carrier.
• The delivery of the trade-in products to MVI's carrier shall be final and effective to transfer title of such products to MVI free and clear of all liens and other encumbrances.
• Title of the trade-in product passes at the earlier of either the Cash Back designee receiving the trade-in Cash Back or MVI's carrier has picked up the trade-in product.

Transmission errors

Fraudulent claims

Program changes or termination